Icosy’s predictive IT Consulting helps support teams to categorize issues, improve resolution time, prioritize issues based on complexities, assign relevant and best engineers/agents to resolve the issue. Built in with “Engineer Ranking” capabilities enable teams to smartly plan, prioritize and allocate ticket volumes resulting in better utilization of resources.
Security controls to protect databases against compromises of their confidentiality, integrity and availability.
Monitoring unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources.
measures taken to improve the security of an application often by finding, fixing and preventing security vulnerabilities.